Support Policy

Last Updated: 03/09/2023

1. Introduction

Welcome to SocialG! This Support Policy outlines the principles and guidelines for assisting our valued users effectively. If you have any questions or need assistance, please review the following information.

2. Support Channels

• Email: contact@socialg.live
• FAQs: Read Here->

3. Support Availability

Our support team operates during "General Working Hours". We strive to respond to inquiries promptly, typically within a day during regular hours.

4. Inquiry Types

• We handle various types of inquiries, including but not limited to:
• Technical issues.
• Account-related questions.
• Contest and rewards inquiries.
• Policy clarifications.

5. Inquiry Resolution

We aim to resolve inquiries effectively and efficiently. Resolution time may vary based on the complexity of the issue, but we'll keep you informed throughout the process.

6. User Responsibilities

• To ensure a smooth support process, users are expected to:
• Provide accurate information.
• Respect support team members.
• Follow our Terms & Conditions.

7. Feedback and Suggestions

We value user feedback and encourage you to share suggestions for improving our platform and support services.

8. Escalation

If you're dissatisfied with the initial response, you can request escalation to a higher-level support team member. We'll strive to address your concerns promptly.

9. Updates to Support Policy

We may update this policy. Any significant changes will be communicated to users.